Member FAQs > Incentives

When will I receive my incentive after participating in a research study?

1. Fixed amount

About 2-3 weeks after the research project is complete, or about 5 weeks from the time you submit your survey, as incentives are sent once all surveys for the project have been received and reviewed for legitimacy. Once ready, your incentive will arrive via email, from noreply@tangocard.com.

Important: Fixed amount incentives do not appear on your Thrivable dashboard. Once Thrivable has fully transitioned into using our own platform, all surveys will use the point system type of incentive.


2. Point System

Your Thrivable points remain in your account until you redeem them. To redeem them:

  1. Log in to Thrivable at https://my.thrivable.app/panelist/login
  2. Click on "Request Payout".
  3. No later than the 15th day of the next month, you will receive the e-gift card notification from noreply@tangocard.com through your registered email.

If you are not currently a member and want to join our Wait List, please complete this form.

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