Member FAQs > Participation
The system is not accepting my email address when I try to sign up or participate in a research study. What should I do?
Try removing the extra space before and after the email address. In most cases, this simple trick resolves the issue.
If you have tried this and our system still considers your email invalid, please contact our Support Team and include the following information:
- If you're trying to join a panel, include your country, age, and health conditions (diabetes, arthritis, etc.) in your message. These details will help our team determine your alternative sign-up process.
- If you're trying to complete a paid survey, include details like what the study is about, when you received the survey invite, and how much the offered compensation is.
If you are not currently a member and want to join our Wait List, please complete this form.