Project Overview

Adhera Health, a leader in AI-based digital health solutions transforming whole-family care in pediatric chronic conditions, partnered with Thrivable to improve their platform's user experience (UX) and personalize patient journeys. The project focused on gathering feedback through focus groups and surveys tailored for the LatinX community, specifically emphasizing Adhera Fatigue Digital Program (AFDP). Ultimately, Adhera selected Thrivable as their research partner for their extensive and representative database, which proved instrumental in recruiting diverse participants.

Challenges Overcome

Thrivable addressed several challenges, including the need for centralized availability for focus groups, recruiting a diverse population, and targeting a niche group of caregivers of children with type 1 diabetes. The team approached the project with active outreach, streamlined scheduling, and a determination to increase screener response rates to overcome these challenges.

Above and Beyond

Thrivable went above and beyond through proactive communication, reminders, and adaptability to the client's preferences regarding the number of participants, demonstrating Thrivable's commitment to exceeding expectations.

“Thrivable’s comprehensive approach in their recruiting methodology made all the difference in helping us truly understand and quickly connect with our community of families living with the burden of this chronic condition.” - Ricardo C. Berrios, Chief Executive Officer, Adhera Health

Key Findings and Implications

Feedback from participants enabled Adhera Health to adjust their digital health program for families of children living with type 1 diabetes, enhancing its effectiveness in increasing usage and retention and ultimately fostering better outcomes for patients within the LatinX community. 


At Thrivable, we believe in a patient-centric approach that transforms patient experience data into actionable insights, shaping the future of diabetes research. By prioritizing the voices and experiences of those with diabetes, we pave the way for innovative solutions that resonate with the community's diverse needs. If you're ready to unlock a deeper level of impact with patient experience data and drive meaningful change in your research initiatives, our dedicated team is here to guide you through every step. Contact our sales team today and embark on a journey towards transformative healthcare solutions that make a real difference in the lives of individuals with diabetes.

About the author

Adam Zandman

Adam Zandman

Adam, Thrivable's Marketing Director, is a passionate advocate for improving the patient experience, driving companies to prioritize the patient voice in their decisions